399b Terms and Conditions

These terms and conditions apply to all services, products, and activities of the 399b online gaming and betting platform. 399b is committed to providing a safe and reliable online gaming environment.

This document is available in both English and Bengali. In the event of any dispute, the Bengali version will be considered authoritative.

1.1 Definitions

• "Platform" refers to the 399b website, applications, and all related services.
• "User" or "You" refers to any person, registered or unregistered, on the platform.
• "Account" refers to a user's personal registered profile.
• "Bonus Funds" refers to money provided for promotional purposes, which can be withdrawn subject to meeting specific conditions.
• "Real Money" refers to funds deposited by the user themselves.

1.2 Acceptance of Terms

By accessing the platform, creating an account, or using any service, you confirm that you have read, understood, and fully accepted these terms and conditions. If you do not agree with these terms, please stop using the platform.

Creating a valid personal account is mandatory to use services on the 399b platform. Each user may operate only one account.

2.1 Registration Process

• All information provided at the time of registration must be true, accurate, and complete.
• You must correctly provide your full name, date of birth, mobile number, and email address.
• If any information changes, the support team must be notified immediately.
• If one person operates multiple accounts, all accounts may be cancelled and balances forfeited.

2.2 Account Security

It is your responsibility to keep your login details, password, and any security codes completely confidential. You are fully responsible for any activity carried out from your account.

• If you suspect unauthorized access to your account, notify 399b support immediately.
• Allowing a third party to use your account is strictly prohibited.
• Use a strong password and change it regularly.

2.3 Identity Verification (KYC)

To ensure security and prevent fraudulent activity, 399b may request identity verification at any time. Withdrawals may be suspended until this verification is completed.

At the time of registration you confirm that you are at least 21 years of age. 399b may request a copy of a valid identity document at any time to verify your age.

• Providing false age information will result in the immediate closure of the account and cancellation of all balances.
• Helping minors operate an account is prohibited.
• If you know of a minor using this platform, notify our support immediately.

399b supports the main mobile banking methods in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

4.1 Deposit

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, bank transfer.
• Using the correct reference number at the time of deposit is mandatory.
• If your account balance is not updated after a successful deposit, contact support.
• Deposits from third-party accounts are not accepted — the depositor and the account holder must be the same person.

4.2 Withdrawal

• Minimum withdrawal amount: ৳1,000.
• The withdrawal process is generally completed within 1 hour.
• Identity verification may be required before a withdrawal request is approved.
• Withdrawals can only be made to the same payment method used for the deposit.
• Specific wagering conditions must be met to withdraw bonus funds (see Section 5).

4.3 General Transaction Rules

All transactions are secured by SSL encryption. 399b does not charge any transaction fees, though the payment provider's own fees may apply. If suspicious transactions are detected, 399b reserves the right to suspend them until verification is completed.

399b offers various types of bonuses and promotional offers. Each bonus has specific terms and conditions that must be followed.

5.1 Welcome Bonus

• The welcome bonus applies only once per account.
• Withdrawal will be possible after wagering 10 times the combined amount of the bonus funds and the deposited amount.
• If wagering is not completed within 30 days of receiving the bonus, the bonus will be cancelled.
• A maximum bet limit applies while a bonus is active.

5.2 General Bonus Rules

• Multiple bonuses cannot be activated at the same time unless specifically stated.
• If evidence of bonus abuse is found, 399b reserves the right to cancel the bonus and suspend the account.
• Cashback benefits for VIP Bronze through Diamond tiers are provided every week.
• 399b reserves the right to change or cancel bonus offers at any time.

5.3 VIP Program

The 399b VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback and other benefits are provided at each tier. Decisions regarding VIP tier changes are made entirely at 399b's discretion.

The following rules apply to betting and gaming activities on the 399b platform.

6.1 Bet Acceptance

• A bet is not valid until it has been fully accepted.
• 399b reserves the right to correct odds or results displayed incorrectly due to a technical error.
• Abnormally large winnings resulting from a system error may be cancelled.

6.2 Sports Betting

• In-play betting is available after a match has started.
• If a match is cancelled or postponed, bets will be refunded.
• Betting is available on cricket, football, kabaddi, and other popular sports.

6.3 Casino Games

All casino games are operated by certified software providers. Game results are determined by a Random Number Generator (RNG), which ensures fair and impartial play.

• One person operating multiple accounts.
• Registering using a false identity or someone else's identity.
• Abusing the bonus system or bonus hunting.
• Attempting to hack the system or find vulnerabilities.
• Using third-party software or bots to place automated bets.
• Money laundering or conducting suspicious financial transactions.
• Threatening, harassing, or defrauding other users.
• Attempting to gain benefits by providing false information.
• Using coordinated group betting strategies against the platform.

8.1 Account Closure by 399b

399b reserves the right to suspend or close any account without prior notice in the following circumstances:

• Violation of these terms and conditions.
• Fraudulent or suspicious activity.
• Participation in illegal activities.
• Failure to complete identity verification.
• Extended period of inactivity.

8.2 Account Closure by the User

You may request to close your account at any time. Before making the request, ensure that all valid balances have been withdrawn. Contact support to participate in the self-exclusion program.

399b places the highest priority on responsible gaming. We believe that entertainment should be enjoyable and should not have a negative impact on a person's life.

• Never bet beyond your means.
• Gaming should not be considered a source of income.
• You can set deposit limits and session limits for yourself.
• If you notice signs of gaming addiction, self-exclude immediately and seek professional help.

For more details, please read our Responsible Gaming page.

The protection of your personal information is very important to us. How 399b collects, stores and uses your data is described in detail in our Privacy Policy.

• Your personal information is never sold or rented to third parties.
• All data is protected by SSL encryption and modern security technology.
• Information may be disclosed to authorities where required by legal obligation.
• You have the right to request verification, correction or deletion of your data.

To the maximum extent permitted by law, 399b is not liable for the following:

• Losses caused by technical errors, server outages or internet connection issues.
• Financial losses resulting from your own gaming decisions.
• Losses caused by the actions of third parties.
• Service disruptions caused by unforeseen circumstances or uncontrollable events (force majeure).

Betting and gaming inherently carry financial risk. 399b promotes informed and responsible gaming.

12.1 Changes to Terms

399b reserves the right to amend these terms and conditions at any time. You will be notified of significant changes by email or through the platform. Continued use of the platform after any changes indicates that you have accepted the new terms.

12.2 Dispute Resolution

For any dispute or complaint, please contact the 399b support team first. We strive to resolve all complaints impartially and promptly.

12.3 Contact

For any questions or comments about these terms, please get in touch with us:

• Live Chat: 24/7 support in Bengali (via the platform)
• Email: [email protected]