🛡️ Safe Gaming

399b Responsible Gaming:
Your safety is our priority

Enjoy online gaming as a form of entertainment — 399b helps you play safely, within limits, and responsibly.

For Ages 21+
Our Commitment

Why Is Responsible Gaming Important?

Online gaming can be an enjoyable form of entertainment — but only when it is experienced in a controlled and mindful way. 399b believes every player has the right to a safe and responsible gaming environment. We always want you to play with enjoyment, and never want gaming to become something that harms your life.

Responsible gaming means setting your budget, sticking to time limits, and treating gaming purely as entertainment. If you ever feel gaming is going beyond your control, contact our support team right away. 24/7 live chat support in Bengali is available at 399b.

On this page we will discuss how you can keep yourself protected, which tools you can use, and where to get help if a problem arises. Responsible gaming is not just a rule — it is a core value of 399b.

Protection Tools

All the Tools of Control in Your Hands

399b gives you full freedom to manage your gaming experience your own way.

🔒

Set Deposit Limits

Set a fixed amount for daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately, protecting you from overspending.

⏰

Time-Out Feature

Want to take a break for a few days? Temporarily suspend your account for anywhere from 24 hours to 30 days. No bets or deposits will be accepted during the break.

🚫

Self-Exclusion

If you need a longer break, choose self-exclusion. During this period your account will be completely inactive and cannot be reactivated.

📊

Loss Limit

Decide in advance how much you can lose within a set time period. Once the limit is reached, the session closes automatically to protect you.

🕐

Session Time Limit

Set a maximum duration for each gaming session. When the set time is up, a notification will appear to help you take a break.

🧧

Reality Check

At regular intervals a pop-up will remind you how much time and money you have spent. Staying aware keeps gaming enjoyable at all times.

Warning Signs

Recognise the Signs of Problem Gaming

People often do not realise when gaming has become a problem. If you notice the signs below, be alert and seek help. The first step toward responsible gaming is an honest assessment of yourself.

🆘 Need Help?

If you feel gaming is having a negative effect on your life, contact our 24/7 live chat support today. Our team is always ready to help you in Bengali.

  • Continuing to play repeatedly to recover lost money (chasing losses)
  • Hiding the amount you gamble from family or friends
  • Trying to stop gaming but failing repeatedly
  • Using money needed for essentials (rent, food, medicine) for gaming
  • Neglecting work, studies, or family responsibilities to play
  • Feeling anxious, irritable, or frustrated while playing
  • Constantly thinking about winning at gaming
  • Spending money on gaming by taking on debt or breaking into savings
Steps

4 Simple Steps for Responsible Gaming

Following these 4 habits will keep gaming enjoyable at all times.

01

Set a budget

Decide in advance how much money you will spend on gaming each week or month. Only deposit an amount whose loss would have no impact on your life.

02

Time Management

Decide how long you will play each day and stick to it. Use a session timer and take regular breaks.

03

Treat It as Entertainment

Do not think of gaming as a source of income. It is a form of entertainment. Play for enjoyment, not in expectation of winning.

04

Stop When You Reach Your Limit

If your set budget or time runs out, stop immediately. If you feel the urge to go beyond your limits, contact our support team.

399b's Commitment

We Are Always By Your Side

399b is not just a gaming platform — we believe in the overall wellbeing of our players. Our responsible gaming policy ensures that every player can play in a safe and fair environment.

Only individuals aged 21 or older may create an account and play on our platform. Keeping minors protected from gaming is one of our most important responsibilities.

Age Verification

Only those aged 21 or older may open an account. Age is verified at registration. If a minor is suspected, the account is immediately suspended.

Minimum Deposit Limit

The minimum deposit amount has been set at ৳300. This helps prevent impulsive large deposits.

Transparent Information

Clear information about the risks of each game is provided. We do not use misleading advertisements or make false promises.

24/7 Support

Our Bengali live chat support is always by your side for any issue. You can get help with any question related to responsible gaming.

Data Security

Your personal and financial information is kept fully secure through SSL encryption and safe systems.

Minor Protection

Keep Minors Away from Gaming

Online gaming is for adults only — 399b strictly upholds this rule. If there are children or teenagers in your household, take the steps below:

🔐 Keep Your Account Password Secure

Keep your 399b account password out of reach of children. Use a strong password and change it regularly.

🖥️ Parental Controls on Devices

Use parental control software on your computer or mobile that blocks children from accessing gaming sites.

📚 Build Awareness

Explain to children that online gaming is for adults only and why it is not suitable for them.

⚠️ Report If You Suspect

If you suspect a minor is using 399b, report it immediately to [email protected]. We will take swift action.

FAQ

Responsible Gaming Questions and Answers

Answers to the questions you may have are provided here.

Log in to your 399b account and go to the "Account Settings" section. There you will find the option to set deposit limits under "Responsible Gaming". You can set separate daily, weekly, or monthly limits. The minimum deposit amount is ৳300. Lowering a limit takes effect immediately, but increasing a limit requires a waiting period.

Self-exclusion can be either temporary or long-term. Temporary self-exclusion can be set for anywhere from 6 months to 5 years. For long-term exclusion, the account is permanently closed. Requests to reactivate an account during a self-exclusion period are not accepted. If you feel you need it, you can start the process through our support team.

A time-out is a short-term break — typically from 24 hours up to 30 days. During this period, gaming and deposits are temporarily suspended, but withdrawals are still allowed. Self-exclusion is a longer-term and more significant step — the account is fully inactive for at least 6 months and cannot be reactivated during that time.

First, reach out to 399b's 24/7 live chat support — our team will help you in Bengali. You can instantly activate self-exclusion or a time-out if you wish. Having the courage to acknowledge your situation to yourself is a very important first step. We do not judge — we only want to help.

No. Only people aged 21 or older may open an account and play on 399b. Age is verified at registration, and additional identity documents may be requested in suspicious cases. Keeping minors protected from gaming is one of our highest priorities.

The 399b support team can help first and point you in the right direction. If professional counselling is needed, contact a local mental health specialist or counsellor. Talking to a trusted family member or friend can also be very effective. Remember — asking for help is not a sign of weakness; it is an act of courage.

Play Mindfully,
Enjoy the Experience

For any questions about responsible gaming, check our FAQ or contact support directly.
Start now to enjoy a safe and enjoyable gaming experience at 399b.

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