399b Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how 399b collects, stores, and keeps your information secure.
This privacy policy applies to the 399b platform. By using our website, you agree to the terms of this policy. 399b is always committed to protecting the privacy of your personal information, and we place the highest value on your trust. Please read this policy carefully. If you have any questions, contact our support team.
1 Scope of Data Collection
To register an account on the 399b platform, process transactions, and provide services, we may collect the following types of information:
1.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket, or bank account details (for transactions)
- Any preferences or profile information you provide
1.2 Automatically Collected Information
- IP address and device identification details
- Browser type, operating system, and version
- Browsing activity on the site, page visits, and click data
- Session duration and login times
- Information collected through cookies and similar technologies
1.3 Transaction-Related Information
- Deposit and withdrawal amounts and dates
- Gaming history and betting activity
- Bonus and promotion usage details
- Wallet balance and transaction logs
2 Purpose of Data Use
399b uses the collected information for the following purposes:
2.1 Account Management
Your provided information is used to create, manage, and maintain your 399b account. This includes identity verification, age confirmation, and ensuring account security.
2.2 Transaction Processing
The necessary financial information is used to successfully complete your deposit and withdrawal requests via bKash, Nagad, Rocket, and bank transfer.
2.3 Customer Support
Our 24/7 live chat support team uses your information to assist you effectively and resolve your complaints or questions.
2.4 Security and Fraud Prevention
Information is used to detect suspicious activity, protect accounts, and prevent financial fraud. This is done in the interest of protecting both you and us.
2.5 Legal Compliance
Certain information may be stored and used to fulfill legal obligations as required by applicable laws and regulations.
2.6 Platform Improvement
Information is used to analyze the user experience and improve the quality of the 399b platform and add new features.
3 Data Storage and Security
399b applies industry-standard security measures to protect your personal information. Our security framework is built on the following technologies and practices:
- SSL Encryption: All data transmission between you and our servers is protected by 256-bit SSL/TLS encryption.
- Data Encryption: All stored sensitive information is kept encrypted using industry-standard encryption algorithms.
- Access Control: Only authorized personnel can access your personal information, and that access is strictly monitored.
- Regular Audits: Our security systems are regularly evaluated and tested to maintain the highest standards.
- Firewall and Monitoring: Advanced firewall systems and real-time monitoring tools are used to prevent unauthorized access.
4 Sharing Data with Third Parties
399b does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Your necessary financial information may be shared with the relevant payment processor to complete transactions via bKash, Nagad, Rocket, and bank transfer. These third parties follow their own privacy policies and security standards.
4.2 Technology Service Providers
We work with trusted technology service providers to operate our platform. These providers process information only in accordance with our instructions, and strict confidentiality agreements are in place with them.
4.3 Legal Obligations
We may be required to provide certain information to the relevant authorities to comply with court orders, government directives, or applicable legal requirements.
4.4 Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new company. However, you will be notified in advance in such cases.
5 Cookies and Tracking Technologies
Our platform uses cookies and similar tracking technologies that help improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember your preferences.
5.2 Analytical Cookies
Analytical cookies are used to analyze site usage and improve the quality of the platform. This information is collected in aggregate form and is not personally identifiable.
5.3 Cookie Control
You can disable or delete cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.
6 Your Rights
As a user of the 399b platform, you have the following rights regarding your personal information:
- Right to Access: You have the right to know what kind of information we hold about you.
- Right to Correction: You have the right to request correction of any inaccuracies in your information.
- Right to Deletion: In certain circumstances, you have the right to request deletion of your personal information.
- Right to Object to Processing: You have the right to object to the use of your information for specific purposes.
- Right to Data Portability: In some cases, you have the right to receive your information in a machine-readable format.
- Right to Withdraw Consent: Where data processing relies on your consent, you may withdraw that consent at any time.
To exercise these rights, contact our support team via live chat or email.
7 Privacy of Minors
399b is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. Age verification is an essential part of our registration process.
If we become aware that information from a person under the age of 21 has entered our system, we will immediately delete that information and close the associated account. If you believe a minor has accessed this platform, please notify our support team immediately.
8 Data Retention Policy
399b stores your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.
8.1 Account Information
Your registration information is stored while your account is active. After an account is closed, information may be retained for a specified period in accordance with applicable legal requirements.
8.2 Transaction Records
Records of financial transactions are retained for a set period to meet legal and regulatory requirements.
8.3 Data Deletion
When the retention period ends, your information is securely deleted or anonymized so that you can no longer be identified from it.
9 Policy Changes
399b reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- A notice will be displayed on the platform
- A message will be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
If you continue to use the platform after a revised policy is published, it will be assumed that you have accepted the updated policy. Please visit this page regularly to stay informed of any changes to the policy.
10 Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Live Chat: Speak with us directly through our 24/7 Bangla live chat service.
- Email: [email protected] — responses are typically provided within business days.
Our privacy team is always ready to answer your questions and resolve any concerns. We believe that transparency and open communication build the foundation of trust.